Refund policy

Refund Policy

Last updated: September 26, 2026

Returns

We want you to be happy with your Noova Ring. If it's not right for you, you can request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to start a return

Email us at rubio.ecomm@gmail.com or use our contact page with your order number and the reason for your return. We'll confirm the return and provide instructions on where to send the item.

Refunds

Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item arrived damaged or faulty.

Damaged or defective items

If your Noova Ring arrives damaged or isn't working correctly, contact us within 14 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

Exchanges

Need a different size? Contact us and we'll help arrange an exchange once your original ring is on its way back to us.

Contact

Questions about a return or refund? Reach us at rubio.ecomm@gmail.com or through our contact page.